If you have any questions in your mind, we hope our FAQ's may help you.
Anyway
please feel free to contact us
anytime if you have some questions.
Q: I don't have a detailed information about Lovely Pumps. Do
you have a factory? Do you sell
different brands?
A: No, we have not a factory. We are a boutique and
we only sell our own products. And we do
not sell from stocks (except
used shoes). Instead, we custom make the shoes only for you
to wear %100 original, unique
shoes fitting your feet comfortably.
Q: Can you give more information about your
company please? Do you sell different items?
A: Lovely Pumps is a subdivision of Athena
Networks TDŽ, located in Turkey. Lovely Pumps
has also a lingerie branch,
Lovely Lingerie, which sells quality lingerie products. The Athena
Networks TDŽ company has a
wide spectrum of merchandise, utilizing several websites
&
products (including euthantic
Eastern furniture, carpets, glassware and similar items).
Q: What kind of shoes does Lovely Pumps
offer?
A: We offer %100 handmade shoes, made
from genuine leathers. Lovely Pumps offers shoes
and boots which have
completely original & unique designs. Every Lovely Pumps
customer
knows that she/he wears
unique footwear which is not possible to find on market easily.
We also accept %100 custom
orders too. Let's say you like a shoe model (e.g. in a fashion
or shoe magazine) and willing
to have these nice shoes, but you don't have a chance to find
(it may be an old, vintage model, or a model
which belongs to
a very expensive brand). You
can contact
us anytime to order these type of shoes and/or
boots.
Additionally we make orthopedic
shoes & boots (may be a Lovely Pumps model or not. No
problem. We have no
restrictions..).
Q: Do you sell & ship worldwide?
A: Of course... We have no restrictions (except a few
countries such as Cuba, Nigeria) and all
international orders are shipped
by registered air mail parcel service with %100 guaranteed
delivery (insurance
included).
We are
very sensitive about deliveries
and full satisfaction of our customers.
If you order shoes from
us, you will also be informed by e-mail just before shipping and you
will receive a shipping confirmation and
tracking number the day your package is shipped.
Q: Do you charge for shipping or anything else?
A: Absolutely not... Worldwide shipping
(via registered air mail with %100 delivery guarantee)
and insurance included to our regular prices,
you do not need to pay
any extra charges incl.
handling, etc. Also, all of
our products are free from any charges such as customs fees and
duties. We always ship the
products in gift category.
Q: What payment methods do you accept?
A: We normally accept credit cards (VISA &
MasterCard) and bank orders or Western Union
money transfers. We guarantee a
full security ( we are
working with one of the well known,
biggest banks ) for your cards and
orders. If you wish to pay with a credit card, you can use
our online
form or FAX form according your desire.
In both methods, your credit
card information will be transferred to secure bank servers.
If you don't want
to pay with your credit card (or if you
don't have one) you can pay with
bank order (called wiring).
In this case, you will pay +10$ less / per pair,
because sender
banks normally
charge a fee which is around 10-15$ to the
customer. So, this discount
balances the costs. Also we
strongly recommend bank order, if you wish to purchase more
than 3 pairs, for your
own advantage. It means (e.g.) for 3 pairs, your earnings will be +30$
(if the sender bank charges a
+15$ to you, it means your net advantage will be +15$)
* In certain cases we also accept
Western Union money orders and/or company checks but
we have some rules about it (1).
You may click HERE
to get more information about money
order and/or money transfer
options of Western Union.
Q: How can you guarantee a proper fitting to my
feet & walking comfort?
A: Well, shoe business is something
different than selling books or similar items. We know
it and the "state of
art" is very important. While surfing the net, you may
see a lot of online
shoe stores which have simple
"add to the basket" services with a few questions
(such as
size and color). But our
philosophy is completely different..
We prefer a good dialogue
with every customer who is serious to order shoes and
we offer
a satisfactory service. First
of all, our ordering forms utilize very detailed questions.
By this
way we collect all
necessary data (including the dimensions of your feet) to
make the best
fitting &
comfortable shoes for you. In some cases, we ask (if we need to
have) some extra
questions (by e-mail
only) to achieve the best results. Additionally,
we reply all questions
which are asked by e-mails.
Our first principle is to make our customers satisfied
with our
quality and service. We see
all of our customers as our valued "family members".
Q: If the shoes don't fit my feet, then what can I
do? I am afraid about it..
A: Don't worry. If a fitting
problem occurs (our statistics show that only %4 of our customers
face this problem, a very
low ratio, thanks to our "state of art design"
philosophy) you do not
need to worry about it,
simply send the shoes back to us, we' ll make a new pair (the same
model & properties) and
ship for free, at no cost. In some cases,
we send special insertions
(a cobbler can easily add
these under the insoles) which
make the shoes for best fit. These
will be free too.
Q: Do you have any discounts? Or special offers?
A: Yes. We have regular discounts
for customers who purchase more than two pairs at the
same time. You can see
our discount rates list. Beside this, we may apply
some special
discounts and bonuses to
our well known, loyal customers from time
to time. Also every
customer earns two credits
(two credits per pair) for our monthly lotteries.
Q: What does "bonus points" mean? What will I do with it?
A: Bonus
points is a special gift for you from Lovely Pumps. When you
purchase an item from
us, you will earn "bonus
points" per item. One point is equal to 0.01 US
Dollars. The "bonus
points"
are redeemable & when it reaches to a minimum of 5000, you can use
these points
for a discount of %50 while purchasing another new
pair of shoes.
You may also use them any
time (without waiting for 5000, for your new orders). Your bonus
points
will be calculated -you can also calculate them- and applied as a
discount. Using the
bonus
points will be up to you. You may desire to use them for your
second time purchase,
or may desire to wait &
keep them to increase for your future orders.
If you like our shoes (we are
sure about it !!), and decide to place new order(s), while placing
a new order, every time you
will be asked if you wish to use use your bonuses or not. If you
desire to use, we will redeem
your points and you will have a good discount for this order.
Notice: This is not a
time-limited offer. It is valid for every time and your earned points
will be
kept in our database. These
points will not "expire" after a certain time.
Q: What about my privacy? Do you give or sell my
data (including my e-mail & address) to 3rd
parties or advertising
agencies, etc?
A: Absolutely not. We never share a single data with
another company or person.. We have a
very strict rule about it.
Lovely Pumps %100 guarantees your privacy.
Q: When did Lovely Pumps begin to shoe business on
internet?
A: Since the August 1999, we sell shoes
worldwide through internet. Every year we sell more
shoes & boots worldwide.
Our quality is proven, our brand is well known.
Q: I am not a personal buyer. We have a sales
business (and/or a retailer) and I want to learn
if you are looking to
broaden your business and looking for retailers & wholebuyers.
Do
you
have wholesale and/or
dropshipping programs?
A: Yes we have. If you are serious, you can contact
us anytime to get detailed information.
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(1) As a rule, Lovely Pumps normally does not accept personal and/or company checks. But
in some cases we may accept
company checks under these conditions:
a - If the customer
is really serious about purchasing shoes from us and if we
believe that
she/he has no any other
opportunities to pay.
b - If the customer is
a well known person or company & wants to buy bulky amounts
(e.g.
more than 5-10 pairs).
However, the buyer must accept this rule: Lovely Pumps will only place
the order(s) into an
active state
and then ship the shoes, (which are paid with money orders
or checks),
after
drawing the amount
signed on the check to cash.
Normally it takes a time around
30 to 60 days. After completion of transaction
procedures,
we prepare and ship the
shoes to the customer.
(2) In this case we only charge a shipping fee
(around 50-60$).